Jeric Kabiling
@jerickabiling
Operations supervisor with 6+ years in service desk, data, and ops.
What I'm looking for
I am an operations-focused professional with over six years of experience across service desk support, operations supervision, and data annotation. I deliver reliable, detail-oriented work and prioritize accuracy in every task.
I have hands-on experience counting and recording traffic volumes, annotating data for driverless car systems, and providing first-level technical support to users. My background demonstrates consistent adherence to deadlines, KPIs, and service level agreements.
As an operations supervisor, I led daily team performance, monitored metrics, and drove process improvements that boosted efficiency and productivity. I am comfortable managing documentation, confidential data, and quality assurance processes.
I am seeking a Virtual Assistant role where I can apply my organizational, administrative, and analytical skills to improve workflows and support business growth while maintaining high standards of accuracy and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Universal Access Systems and Solutions
Jan 2022 - Jan 2025 (3 years)
Led daily operations by supervising team performance, monitoring KPIs and deadlines, and ensuring adherence to company policies to drive efficiency and process improvement.
Service Desk Representative
Universal Access Systems and Solutions
Jan 2021 - Jan 2022 (1 year)
Provided first-level technical support for system, hardware, and software issues, efficiently resolving incidents and service requests while meeting SLAs and maintaining high customer satisfaction.
Provided high-quality annotated datasets for driverless car systems, ensuring precision and consistency to support project delivery and model training.
Student, Hotel & Restaurant Services
Systems Plus College Foundation
Jan 2012 - Jan 2014 (2 years)
Completed vocational education in Hotel and Restaurant Services, gaining foundational knowledge in hospitality operations and customer service between 2012 and 2014.
Traffic Data Analyst
Sargass Inc.
Jan 2017 - Present (9 years)
Counted and recorded vehicle volumes across multiple areas and time periods to provide accurate data for analyzing traffic patterns, congestion levels, and road activity.
Education
Degrees, certifications, and relevant coursework
Systems Plus College Foundation
Hotel and Restaurant Services
2012 - 2014
Studied Hotel and Restaurant Services from 2012 to 2014 at Systems Plus College Foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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