Jeremy sells
@jeremysells
Customer-focused IT support and operations professional focused on accurate, reliable service.
United StatesWhat I'm looking for
I’m a highly organized professional with 4+ years of experience across service and warehouse operations. I’m known for delivering excellent customer service while keeping workflows accurate, compliant, and efficient.
In my current role as a Life Insurance Agent with American Income Life, I provide end-to-end client support by assessing needs and recommending tailored insurance solutions. I also use CRM systems to track interactions, manage pipelines, and maintain accurate records, while resolving inquiries and claims for a strong client experience.
Before that, I supported operational reliability as a Machine Operator at HandyTube, collaborating with engineering teams on process efficiency. I maintained equipment through routine maintenance, troubleshooting, daily logs, and preventative maintenance documentation to protect production quality.
To deepen my technical capability, I’m working toward the Google IT Support Professional Certificate through Merit America. My focus is on hands-on technical support—setting up and troubleshooting Windows 10/11 virtual machines, creating tickets in Spiceworks, and supporting users with software and system configurations.
Experience
Work history, roles, and key accomplishments
Provided end-to-end client support by assessing customer needs and recommending tailored insurance solutions, translating complex policy information into clear explanations. Used CRM systems to track interactions and resolved inquiries and claims while meeting sales and quality targets.
Line Cook
Miller's Ale House
Aug 2023 - Feb 2024 (6 months)
Prepared and served 300+ meals weekly while maintaining strict quality and food safety standards. Resolved customer concerns and implemented quality control practices to reduce waste and improve operational efficiency.
Machine Operator
HandyTube
Feb 2023 - Aug 2023 (6 months)
Supported operational improvements by collaborating with engineering teams and maintaining production equipment. Performed routine maintenance, troubleshot Eddy Check machine issues, and maintained daily logs and preventative maintenance documentation.
Education
Degrees, certifications, and relevant coursework
Merit America
Google IT Support Professional Certificate, IT Support
2024 -
Activities and societies: Microsoft 365 administration fundamentals; Windows 10 system support; Spiceworks ticketing; intro cloud computing concepts.
Pursuing the Google IT Support Professional Certificate through Merit America (virtual). Developing skills in Microsoft 365 fundamentals, Windows 10 support, Spiceworks ticketing, and introductory cloud concepts.
Polytech Adult Education
Certificate, Electro-Mechanical Technician
2023 -
Activities and societies: Training in industrial systems and basic equipment maintenance.
Completed an Electro-Mechanical Technician Certificate program focused on industrial systems and basic equipment maintenance.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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