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Jeremy anthonio Parapat

@jeremyparapat

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Digital marketing and customer service specialist driving growth in competitive iGaming markets.

Indonesia

Message

What I'm looking for

I seek a role where I can lead marketing and customer service initiatives, drive measurable growth, and mentor teams within an ambitious, collaborative company culture.

I am a digital marketing and customer service specialist with four years of experience in the iGaming industry, combining SEO/SEM, multi-channel campaign management, and hands-on graphic design to increase traffic, leads, and brand engagement. I lead teams, optimize budgets, and build customer support SOPs that reduce response times and improve resolution rates.

I've managed social channels, executed paid and organic campaigns targeted at the Indonesian market, and produced creative assets end-to-end. I am fluent in English and Bahasa Indonesia and proficient with Meta Ads Manager, TikTok Business Center, Ahrefs, Adobe Photoshop, and Adobe Premiere.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

79 Group

Feb 2023 - Present (2 years 7 months)

Manage SEO and SEM strategies and plan multi-channel campaigns targeting the Indonesian market, driving significant increases in website traffic and lead generation while implementing customer support SOPs to reduce response time.

SEO SEM Email Marketing Campaign Management Data Analysis Cross Functional Collaboration

Current

Graphic Designer

Current

Freelance

Dec 2021 - Present (3 years 9 months)

Design promotional banners, landing pages, and social media content to support marketing campaigns for various projects, delivering consistent brand visuals and assets on a part-time basis.

Graphic Design Adobe Photoshop Banner Design Visual Storytelling

Head of Customer Service

Pelangi Company

Oct 2021 - Jan 2023 (1 year 3 months)

Led and supervised the customer service team to maintain high customer satisfaction and managed social media channels, creating and scheduling content to increase brand awareness and engagement.

Customer Support Management Social Media Management Content Creation Team Leadership Customer Satisfaction Graphic Design SOP Development Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Sekolah Tinggi Sumpah Pemuda - Palembang

Bachelor of Law, Law

2019 -

Pursuing a Bachelor of Law degree since August 2019 with expected graduation in 2026; coursework ongoing while working in marketing and customer service roles.