Jeremy Josue Juárez
@jeremyjosuejurez
Customer Service Representative at Ibex Nicaragua, handling sensitive account situations and making decisions under account guidelines.
NicaraguaWhat I'm looking for
At Ibex Nicaragua, I handled sensitive account-related situations while maintaining accuracy and professionalism. I reviewed account information and made decisions based on applicable guidelines and requirements.
I also managed challenging situations with a focus on quality, compliance, and customer satisfaction.
At Creaciones HC, I operated an embroidery machine and assisted with sublimation work on garments and other items.
I prepared weekly orders and supported deliveries. I’m looking for a challenging position where I can keep learning and grow professionally with the company.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Nicaragua
Feb 2026 - Nov 2026 (9 months)
Handled sensitive account-related situations while maintaining accuracy, professionalism, and attention to detail. Reviewed account information and made decisions based on applicable guidelines and requirements.
Embroidery Machine Operator
Creaciones HC
Jun 2024 - Feb 2025 (8 months)
Operated embroidery machines and assisted with sublimation work on garments and various items. Prepared weekly orders and supported deliveries.
Education
Degrees, certifications, and relevant coursework
Universidad de Managua UdeM
Systems Engineering, Computer Science
2023 -
Pursuing a degree in Computer Science, currently in the fourth year of Systems Engineering.
Instituto Nacional Tecnologico (INATEC)
English Certificate, English
2023 - 2023
Completed English language training, achieving levels A1, A2, and B1.
Colegio Publico Villa Soberana
High School Diploma, Science and Humanities
Graduated with honors with a High School Diploma in Science and Humanities.
Universidad Nacional de Ingeniería (UNI)
Graphic Design Certificate, Graphic Design
2024 - 2024
Completed a Graphic Design course using Illustrator, graduating with honors.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Job categories
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