Jerald Rico
@jeraldrico
Customer-focused online sales representative delivering quality service and responsive support for prospective clients.
PhilippinesWhat I'm looking for
I bring communicative and social competence in business parlance, focused on aligning with a company’s vision and mission to achieve quality service for prospective clients/customer. My experience includes customer-facing work and hands-on support roles such as Waiter, Dishwasher & Cook.
I have developed strengths in Customer Service through Online Sales Representative / Customer Service experience and training in Cold Call / Encoder, Product Research, Active Listening, Lead Call, and time-tested Computer Literacy. I’m comfortable working with Microsoft and Excel while applying problem solving and time management to deliver consistent support.
Experience
Work history, roles, and key accomplishments
Customer Service Cold Call
Acra Service Center
Jan 2023 - Jan 2024 (1 year)
Provided customer service with cold call/lead call and encoding responsibilities, with training in Microsoft Excel and related work skills.
Customer Service, Cold Call & Encoder
Acra Service Center
Jan 2023 - Jan 2024 (1 year)
Provided customer service, conducted cold calls, and handled data encoding at Acra Service Center.
Waiter, Dishwasher & Cook
Enovae
Jan 2018 - Jan 2019 (1 year)
Worked as a waiter, dishwasher, and cook, supporting daily food service operations.
Waiter, Dishwasher & Cook
SirMont Pigar-Pigar
Jan 2016 - Jan 2018 (2 years)
Worked as a waiter, dishwasher, and cook, supporting day-to-day food service and kitchen tasks.
Education
Degrees, certifications, and relevant coursework
Acra Service Center
Customer Service & Computer Literacy Training, Customer Service
2023 - 2024
Activities and societies: Active listening; lead calls/encoder; computer literacy (including Microsoft/Excel); cold call; problem solving; time management; customer service.
Completed customer service and computer literacy training at Acra Service Center from 2023 to 2024.
ACRA Service Center
Customer Service Training, Customer Service
2023 - 2024
Activities and societies: Customer Service; Cold Call / Lead Call; Encoder; Active Listening
Completed customer service training at ACRA Service Center from 2023 to 2024, covering active listening, lead calls, and encoding.
Dagupan National High School
Senior High School, Secondary Education
Completed senior high school at Dagupan National High School in 2020.
Dagupan National High School
Senior High School Completion, Secondary Education
Activities and societies: Senior High Team Leader; Online Sales Representative; Customer Service
Completed senior high school at Dagupan National High School in 2020.
Dagupan National High School
Secondary Education, Secondary Education
Completed studies at Dagupan National High School in 2016.
Dagupan National High School
Junior High School, Secondary Education
Completed junior high school at Dagupan National High School in 2016.
Prosperity (Gapuz Centrum I)
Customer Service Training, Customer Service
Activities and societies: Product Research; Customer Service
Completed customer service training at Prosperity (Gapuz Centrum I), including product research and basic customer service tasks.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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