Jeovonni Brown
@jeovonnibrown
Senior Pharmacy Technician specializing in claims, prior authorizations, and patient-focused insurance support.
United StatesWhat I'm looking for
I’m a Pharmacy Technician who builds solutions that help others and contributes positively to my workplace. I’m focused on using my education, skills, and knowledge to support my community and deliver accurate, dependable pharmacy operations.
At Gainwell Technologies LLC, I handle IBC/OBC members, pharmacy, and MDO workflows while owning pharmacy claims processing and troubleshooting. I also process and manage Prior Authorization submissions, perform COB insurance verification/removal, and support escalated team questions.
I earned two notable promotions: I became a team SME within 5 months of hire, and I was promoted to Sr. Tech on 02/10/2025. In this role, I balance speed with quality—supporting teams, reducing friction in claims, and keeping work organized across multiple systems.
Before that, I supported pharmacy and specialty workflows at CVS Health and Optum specialty Pharmacy, including RX processing/quality checks, inbound calls, refill request processing, delivery setup, and insurance and payment handling. My background also includes customer support and claims assistance at Iasis healthcare, plus medical office exposure through data entry, medical records, ICD-10/ICD coding, HIPAA-aligned practices, and strong attention to detail.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
Gainwell Technologies LLC
Apr 2023 - Present (3 years 2 months)
Processed IBC/OBC-member and pharmacy/MDO-related workflows while handling pharmacy claims troubleshooting and prior authorization submissions. Performed COB insurance verification and removal and became a team SME within 5 months, supporting escalated calls.
Pharmacy Technician
CVS Health
Nov 2021 - Jan 2023 (1 year 2 months)
Performed RX data entry and quality checks to support pharmacy operations. Completed RX processing tasks to ensure accurate order handling.
Pharmacy Care Coordinator
Optum Specialty Pharmacy
Nov 2020 - Jun 2021 (7 months)
Managed inbound calls and coordinated refill requests, including delivery scheduling. Processed insurance and handled payment collection as part of specialty pharmacy support.
Pharmacy Technician Trainee
Walgreens
Jul 2020 - Sep 2020 (2 months)
Assisted with pharmacy support by answering inbound calls and helping with RX status and refill processing. Provided troubleshooting and processing assistance to support daily pharmacy operations.
Harvest Associate
AltMed Arizona
Jun 2018 - Jun 2020 (2 years)
Performed quality control and maintenance activities in a medical marijuana crew environment. Supported operational needs while maintaining consistent quality standards.
Crew Member
Sonic Drive-In
Apr 2018 - May 2018 (1 month)
Handled customer-facing and operational duties as a crew member. Supported day-to-day service and service-area readiness.
Customer Service Representative
Iasis Healthcare
Jun 2016 - Jan 2017 (7 months)
Answered inbound calls related to patient insurance and provided member service assistance. Assisted with claims-related requests to support patient and customer needs.
Education
Degrees, certifications, and relevant coursework
Everest College Phoenix
Diploma, Medical
2014 -
Completed a Medical program resulting in a diploma at Everest College in Phoenix, starting September 2014.
Coolidge High School
High School Diploma, High School
Earned a High School Diploma from Coolidge High School, completed May 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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