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Jenny Wagener

@jennywagener

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Experienced nurse specializing in telehealth, infusion therapy, and clinic operations.

United States

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What I'm looking for

I seek a role leveraging clinical operations and telehealth expertise where I can lead patient-centered programs, develop clinical protocols, mentor staff, and scale services in a collaborative, mission-driven organization.

I am an experienced licensed practical nurse and clinical operations leader with deep expertise in telehealth, infusion therapy, outpatient detox operations, patient education, and startup clinical programs. I have led licensing efforts, developed clinical policies and protocols, implemented EHR systems, and supervised remote clinical teams to improve patient outcomes and operational KPIs.

I have a strong track record recruiting clinical staff, creating educational content, launching specialty infusion and weight-loss services, and partnering with community and clinical stakeholders for patient acquisition and grant initiatives. I am detail-oriented, organized, and passionate about patient-centered education, care coordination, and building scalable clinical services.

Experience

Work history, roles, and key accomplishments

Current

Director of Clinical Operations

Current

Wellness Nashville

Jun 2020 - Present (5 years 4 months)

Led clinical operations for a start-up outpatient detox and wellness clinic, developed policies/procedures to obtain state detox licensure, added telehealth and specialty infusion services, and managed clinical hiring and EHR implementation.

Clinical Operations Telehealth Policy Development EHR Licensing Compliance KPI Tracking

Director of Telehealth Education

Empower Health USA

Aug 2017 - Jun 2020 (2 years 10 months)

Directed telehealth education and client services for a pilot to reduce neonatal abstinence syndrome, developed remote educational content and workflows, supervised remote educators, and established case management policies.

Telehealth Patient Education Case Management Content Development KPI Tracking Workflow Design

Licensed Practical Nurse

Flo Clinical Services

Mar 2014 - Aug 2017 (3 years 5 months)

Provided nursing care for clients with developmental disabilities, performed assessments, administered oxygen, tube feedings and IV/infusion support in partnership with concierge providers, and coordinated appointments and testing.

Care Coordination Clinical Documentation Drug Testing Home Health Services

Education

Degrees, certifications, and relevant coursework

Tennessee Technology Center - Murfreesboro

Licensed Practical Nurse (LPN) Certificate, Nursing

2010 - 2011

Activities and societies: Clinical training, patient care, tube feeding, oxygen therapy, IV infusions (practical experience), electronic health records.

Completed Nursing (LPN) program focusing on practical nursing skills, patient care, and clinical procedures.