Open to opportunities

Amber Reed

@amberreed

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Clinical oversight senior manager focused on improving client outcomes through quality assurance.

United States

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What I'm looking for

I’m looking for a leadership role where I can improve client outcomes through quality assurance, strong documentation, and data-informed case management—while mentoring a team and partnering with interdisciplinary providers to remove barriers and strengthen service delivery.

I’m a clinical oversight senior manager with 4 years of experience in case management and healthcare operations, and I focus on turning complex care needs into timely, successful outcomes. I’ve led a team of 50 case managers, developed case management strategies, and strengthened service delivery through quality assurance measures, audits, and confidentiality practices.

I thrive in interdisciplinary environments where clear communication drives better care plans, so I collaborate with healthcare providers, social services agencies, and legal professionals to remove barriers and coordinate the right resources for high-risk clients. My background also includes Licensed Vocational Nurse work, where I managed EHR documentation and supported HIPAA-compliant patient care through patient communication, referrals, and follow-through on education and next steps.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Advocate

Current

Solace

Jan 2026 - Present (6 months)

Provide patient-centered care coordination by scheduling appointments, coordinating referrals, and following up with providers until paperwork is complete. Support patients through communication, insurance/resource navigation, medication advocacy, documentation, and barrier removal to improve continuity of care.

Care Coordination Appointment Scheduling Patient Communication Medical Documentation Barrier Removal Durable Medical Equipment Coordination Patient Advocacy

Clinical oversight senior manager

Blehealth, LLC

Dec 2024 - Mar 2026 (1 year 3 months)

Led a team of 50 case managers by implementing case management strategies, overseeing intake and documentation, and monitoring case progress to improve client outcomes. Managed quality assurance and compliance processes, built performance metrics, mentored staff, and used electronic health record technology to enhance efficiency.

Case Management Quality Assurance Regulatory Compliance Process Improvement Professional Development Team Meetings Mentor EHR Implementation Complaint Resolution

Licensed Vocational Nurse

Kaiser Permanente

Sep 2022 - Dec 2024 (2 years 3 months)

Provided direct patient care in a family practice setting, including vital sign collection, medication administration, injections, and assisting with procedures. Managed patient scheduling and documentation using EHR, supported referrals and preventive care, and ensured HIPAA and infection control compliance.