At Air Peace Ltd, I handle escalated passenger complaints and complex service failures, coordinating with Operations, Finance, and other departments to resolve concerns, including during disrupted operations.
I monitor passenger feedback and service delivery to identify recurring issues, contribute to reporting and improved service workflows, and mentor colleagues in service best practices. Earlier, I maintained client records and supported communication and workflow improvements at Vastovers Stemordz, and supported reporting and account issue resolution at the Federal Inland Revenue Service (FIRS).
