Jennifer Masiel toruño Alvarado

I am a results-driven professional with a degree in International Relations from USAC, Guatemala. Over the past several years, I have honed my skills in customer service and collections, working my way up from a secretary to a process leader at Capgemini. My experience includes managing a portfolio of 2,000 customers and leading a team of 10, where I focus on achieving key performance indicators and ensuring high-quality customer experiences.

Throughout my career, I have consistently demonstrated my ability to handle complex issues with a professional and relationship-focused approach. I take pride in my role as a quality assurance representative, where I audit my colleagues to ensure compliance with service level agreements. My certifications in training and emotional intelligence further enhance my capability to mentor and guide my team effectively, fostering a positive work environment and promoting continuous improvement.