Jennifer Jones

Managed end-to-end knowledge management for NASA Ames' environmental records, overseeing legal retention and disposition of thousands of records. Conducted annual audits, authored SOPs, and led collaborative projects with departments and NASA Centers nationwide.

End-to-end knowledge management for NASA Ames’ environmental records, overseeing legal retention and disposition of thousands of records through document management system.
-Inventoried thousands of records, applied legal retention, collaborated with SMEs to ascertain value, and ensured proper disposition. Maintain full responsibility of environmental cloud library, overseeing over 7,000 records

Overview: Direct end-to-end knowledge management for NASA Ames’ environmental records, overseeing legal retention and disposition of thousands of documents through a cloud-based library. Led cross-Agency projects including a repository integration with GIS.
-Identified and inventoried thousands of electronic and paper records, applied appropriate legal retention, collaborated with subject matter

Directed end-to-end knowledge management for NASA Ames' environmental records, overseeing legal retention and disposition of thousands of documents. Led cross-Agency projects including repository integration with GIS and trained staff on information management best practices.

As a Circulation Supervisor I schedule, supervise, and train student work assistants working at the circulation desk. I provide reference service to students and faculty, answer circulation inquiries (in person, over the phone or through our circulation email), teach patrons about our technology and e-devices, and record transactions through LibApps while sustaining an excellent level of customer

As an As-Needed Library Assistant I provided adult reference service which included readers
advisory, collections assistance, research (online and with print materials), technology assistance, graphic design of program flyers and collaboration on library newsletter for city council.

Achievements:
-Assisted in forming a task force for community outreach to provide better services to our transient and/or those with mental health issues.
-Developed staff training curriculum and conducted staff training to effectively provide services to the transient and/or those with mental health challenges.
-Developed the "pathfinders" how-to guides for our e-Device lending.
-Serve on branch

• Set up and managed several databases: Medicare payments, EFT deposits, Therapist Commissions and Patient Billing to expedite the process of rebilling. Office formerly had none.
• Front Desk Reception: Provided excellent patient service in scheduling, phone reception, collecting co-pays and deductibles and assisting in office duties. Created business letter templates for insurance issues and pa

• Set up and managed several databases: the tracking of weights, bins, issues, and resulting cost to department. Company formerly had none.
• Logistics Dispatch: Provided part-time back-up for truck dispatch in Northern California.
• Developed company policy: Performing the bulk of legal research on a safety matter and then forming a protocol, which was adopted by the company.
• Full responsib

• Insurance Referrals: Verification, processing of insurance data.
• Medical Records: Pulling charts, filing, release of records.
• Front Desk Clerical Duties: Patient and phone reception, scheduling, processing co-payments, HIPAA compliance, and filing.

• Word Processing and Graphic Design: Of flyers and handouts for event promotion.
• Full responsibility of clerical duties: Data entry, scheduling, phone reception.
• Payroll Coordinator: For staff of over 100, weekly processing of payroll checks.

• Assistant to Hepatology Nurses: Documentation of patient’s lab results, phone reception, scheduling of Outreach Clinics and New Patient Evaluations with several medical professionals, filing, and word processing.
• Keeping calm in an often stressful environment through the use of organization and the setting of priorities. Proven ability to react calmly and constructively in high stress situati

Pursued a Master of Science in Data Analytics and GIS from 2024 to 2025.

Earned a Master of Library & Information Science with a focus on Health Informatics from 2015 to 2016.

Completed a Bachelor of Science in Organizational Communication from 2006 to 2010.