Jennifer Besson
@jenniferbesson
I build efficient administrative, payroll, and technology operations across global teams.
VenezuelaWhat I'm looking for
At 5 Talents BPO, I implement and configure Dialpad, design Scrum workflows and call center playbooks, and build low-code tools that connect operational and financial exception tracking to the WellSky API.
I've also supported payroll, accounts receivable, logistics, sales operations, and process analysis for organizations including SkyNet Worldwide Express and UNES, using data, SOPs, stakeholder coordination, and training to improve accuracy and efficiency across global teams.
Experience
Work history, roles, and key accomplishments
Technology Specialist
5 Talents BPO
Apr 2026 - Present (5 months)
Executed technical implementation and configuration of the Dialpad platform, managing system deployment and multi-tenant user onboarding. Designed Scrum workflows in Miro and developed custom low-code tools using Power Apps and Microsoft Lists.
Payroll Specialist
5 Talents BPO
Feb 2025 - Apr 2026 (1 year 2 months)
Audited hourly work records and prepared comprehensive datasets for payroll processing. Managed personnel changes and configured system parameters within the iSolved HCM platform, and executed data imports into QuickBooks Desktop.
Network Account Manager
SkyNet Worldwide Express
Dec 2022 - Dec 2024 (2 years)
Negotiated carrier and broker contracts for Section 321 EECF and T86 Clearance. Led end-to-end RFP responses and developed comparative simulators for freight and clearance cost calculations.
Inside Sales Analyst
SkyNet Worldwide Express
Apr 2021 - Dec 2022 (1 year 8 months)
Created and implemented SOPs for inventory management, fulfillment, and billing. Executed onboarding programs for customers to IMS and ERP systems, and resolved client issues to maintain satisfaction.
Accounts Receivable Analyst
SkyNet Worldwide Express
Feb 2020 - Mar 2021 (1 year 1 month)
Analyzed air waybills and generated invoices for airline General Sales Agents. Collected customer payments and negotiated disputes to resolution, maintaining detailed records and preparing reports.
Customer Service Representative
Datacenter
Dec 2019 - Feb 2020 (2 months)
Managed and documented calls, focusing on efficiency and high call volume. Handled customer complaints and followed up on inquiries, validating addresses for shipping and invoicing.
Process Analyst
UNES
Feb 2011 - Jul 2019 (8 years 5 months)
Analyzed and improved processes within the organization.
English Instructor
Instituto Loscher Ebbinghaus
Aug 2018 - Jan 2019 (5 months)
Executed lesson plans and instructional materials for various levels of English learners.
Education
Degrees, certifications, and relevant coursework
G-Talent.net
AI applied to finance, Artificial Intelligence
2026 - 2026
Completed a course on AI applied to finance in May 2026.
Instituto Universitario de Gerencia y Tecnología (IUGT)
Associate's Degree, Information Technology
Associate's Degree in Information Technology.
Instituto Universitario de Gerencia y Tecnología IUGT
Associate's Degree, Business Administration and Management, General
Associate's Degree in Business Administration and Management, General.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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