Jenn Harris

Managed contract and SLA performance for Bell’s wireless network programs, onboarding and training 1,600 contractors. Administered national vendor contracts up to $149M and improved service delivery by 20% while implementing AI-driven vendor efficiencies that increased productivity by 30%.

Coordinated network provisioning projects, analyzing high-volume work plans and determining fiber design options (buried vs. aerial) with pricing and timelines. Managed migrations and inventory/network component updates (including NRMS-P record handling and retention) to support seamless customer experience.

Managed and developed associates through regular check-ins, time/expense approvals, and WHMIS and health-and-safety compliance. Coordinated multi-project logistics, contractor/material selection, schedules, and systems updates to support customer and inventory network component migrations.

Directed day-to-day operations of data centre infrastructure project sites, including quoting, procurement of materials and labor, and resource dispatch to meet deadlines. Managed QA, budgets/forecasting, and weekly time/expense processing while delivering staff training and WHMIS/health & safety compliance.