Jennastar Clarke

Authored comprehensive grant proposals to secure funding for STEM education initiatives, effectively aligning proposals with funder requirements and organizational goals. Successfully secured over $20,000 in grants from diverse funding sources, significantly boosting the organization's capacity to deliver educational programming and outreach.

Orchestrated the successful delivery of over 20 client projects annually by meticulously coordinating timelines, tracking 100+ milestones, and optimizing task delegation through Trello and Asana, ensuring on-time completion rates exceeded 95%. Conducted comprehensive research that enhanced content accuracy by 30%, aligning deliverables with client objectives and elevating overall satisfaction scor

Resolved over 150 escalated customer concerns monthly, achieving a 95% satisfaction rate and improving overall client retention by 30% within a year. Leveraged CRM systems to track and analyze customer interactions, increasing personalized support touchpoints by 60% and enhancing customer loyalty scores by an impressive 25%.

Coordinated community fundraising campaigns in New Brunswick, successfully securing funding to cover travel expenses and compensation for teachers delivering STEM education to Indigenous reserve schools. Facilitated the procurement of essential STEM resources, including course materials, lab tools, and experiment supplies, significantly enriching hands-on classroom learning experiences.

Resolved shipment issues within an average of 24 hours by liaising with carriers and customers, enhancing customer service satisfaction scores by 20%, and minimizing claims to less than 2%. Prepared and maintained shipping documentation for compliance with industry regulations across multiple freight types, resulting in a 100% compliance audit score and decreasing processing time for documentation