Open to opportunities

Jenna Felter

@jennafelter

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Experienced retail bakery manager skilled in customer service and operations.

United States

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What I'm looking for

I seek a customer-focused role leveraging my bakery/retail management, team leadership, and operations skills in a stable, growth-oriented company where I can contribute to service quality and process improvement.

I am a seasoned bakery and deli manager with extensive hands-on experience in food production, customer service, team supervision, and day-to-day retail operations. I have managed schedules, inventory, ordering, audits, light office duties, and led teams of up to eight employees while maintaining product quality and sanitation standards.

My background spans bakery production, cake decorating, POS and inventory control, and store-level management responsibilities including customer relations, merchandising, and basic administrative work. I bring strong time-management, multitasking, and food safety expertise, and I am eager to transition my retail and culinary management skills into a new professional role.

Experience

Work history, roles, and key accomplishments

Current

Deli Manager

Current

Winn-Dixie

Sep 2019 - Present (6 years 6 months)

Manage deli department of up to 8 employees, oversee scheduling, inventory ordering, and customer service while maintaining audit-ready cleanliness and handling invoices and light administrative tasks.

Team Management Scheduling Customer Service Food Safety Microsoft Office Invoicing Merchandising

Bakery / Cake Decorator

Sunrise Cafe and Bakery

Apr 2019 - Jul 2019 (3 months)

Prepared bakery products, decorated and fulfilled cake orders, maintained display cases, and performed cleaning and prep duties to ensure product quality and presentation.

Cake Decorating Food Preparation Cleaning Inventory Prep Customer Service Time Management

Baker

Sam's Club

Nov 2018 - Apr 2019 (5 months)

Baked high-quality products, assisted customers with orders, maintained cleanliness, and collaborated with team members to meet production targets.

Baking Customer Service Food Safety Teamwork Cleaning Production Scheduling POS

AM Baker

Lucky's Market

Feb 2015 - Apr 2016 (1 year 2 months)

Produced and decorated bakery items, set up frozen product displays, and provided excellent customer service while maintaining product quality and presentation.

Baking Customer Service Food Safety Merchandising Cleaning

Bakery Manager

Publix Supermarkets

Oct 2011 - Oct 2015 (4 years)

Managed bakery operations including production, quality control, customer service, and closing procedures while supervising staff and maintaining merchandising standards.

Bakery Management Staff Supervision Production Planning Customer Service Merchandising Cleaning Inventory Control

Assistant Store Manager

S and S Food Stores

Feb 2009 - Feb 2011 (2 years)

Supported store operations with daily paperwork, inventory management, merchandising, and delivering exceptional customer service to drive sales and efficiency.

Inventory Control Merchandising Customer Service POS Time Management

Server

Quail Creek Country Club

Sep 2006 - Apr 2008 (1 year 7 months)

Served members and guests, managed dining room setup and breakdown, performed sidework, and delivered high-quality customer service in a private club setting.

Customer Service Food Service Time Management Teamwork event support

Administrative Assistant

Palladino Custom Homes

Jun 2001 - Aug 2004 (3 years 2 months)

Provided administrative support including answering phones, filing, faxing/scanning, typing emails, and mailing invoices for a family-owned construction business.

Administrative Support Invoicing Microsoft Office