I've led bakery operations at Chip City and Crumbl Cookies, managing teams of up to 50 crew members while maintaining food safety, inventory, scheduling, payroll, delivery orders, and consistent product presentation.
I also bring extensive remote customer service experience from Party City, where I resolved 90% of complaints on first contact and supported high volumes of phone, chat, email, and Amazon customer inquiries. From baking and custom fondant décor at The Hudson Cakery to guest flow and reservations at Meximodo, I bring empathetic communication, operational organization, and hands-on hospitality.
