Jenilyn BolonJB
Looking for a job

Jenilyn Bolon


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What I'm looking for

Currently seeking employment positions that reflect the skill set refined through my past professional endeavors.

With 9 years in BPO industry, been with different positions , I am confident in my ability to contribute effectively to your team.

Currently, I'm part of Frosch Travel LLC Finance Operations ( Commission Collections Team ) and helping our Account Receivables to research the payment within our accounting database. Been working with Frosch since June 2022. Also, I'm handling our teams Outstanding Commissions Masterfile. I extract outstanding and aging commissions from database, then prepare it in excel as our reference in collecting commissions from the hotels, insurance and tour companies and the same excel file, it serves as our weekly performance report, that our Manager use to track our performance and she might uses it when she has meetings with higher-ups. I initiated that file, as when I started working in this team, we don't have a compiled file for the 3 of us in our team. We were just having our own list of outstanding commissions distributed to us.

I decided to do this Masterfile for our team, to help streamline our process in collections and reporting. I enjoy, making task and process, easier to work with and understand. That is beneficial, not only for me, but also with the people I work with and the business.

Aside from that, for my Customer Service skill, I get recognition from the travel agents that I helped with their commissions being chased and paid by the hotels.

It's my compassion with others, that in need of my help, that strive me to do my best in every job, that I've been with.

I'm looking forward, to be part of your company and showcase my skills that I've acquired over the years.


JPMorgan Chase & Co. logoJC

Finance Operations in Frosch Travel LLC acquired by JPMorgan Chase & Co.

Jun 2022 - Present (1 year 11 months)

Help Account Receivables research for commission payments.
Chase unpaid commissions from hotels, insurance and tour companies.
Also, I'm handling our teams Outstanding Commissions Masterfile. I extract outstanding and aging commissions from database, then prepare it in excel as our reference in collecting commissions.
It also serves as our weekly performance report that our manager uses too.

EXL logoEX

Financial & Planning and Report Analyst


Jul 2020 - Jan 2022 (1 year 6 months)

Got another opportunity in Financial & Planning Analyst team. Luckily I got hired.
Create and submit invoices to EXL's clients. Provide monthly revenue and invoice status reports for the 9 insurance accounts that I handled for EXL( Forecasted and actual invoice). Analyzes contracts. Consolidate data and create monthly and quarterly business review deck.

EXL logoEX

Real Time Analyst


Dec 2019 - Jul 2020 (7 months)

Luckily I got promoted as a Real Time Analyst in EXL. Generate hourly, daily, monthly and yearly SLA report. Manage call volume, daily attendance and program break schedules. Ensure that the SLA for various programs are met.

EXL  logoEX

Travel Counselor in American Express Global Business Travel Account


Jul 2018 - Dec 2019 (1 year 5 months)

Book and manage corporate travels. Provide good customer service to corporate travelers' queries.

Sutherland Global Services logoSS

Technical Support/Customer Service/Business Application in Quickbooks

Sutherland Global Services

Mar 2015 - Apr 2018 (3 years 1 month)

My very first BPO experience. I was hired as a Technical Support.
I used to manage and assist small business owners, that use Quickbooks Accounting Software for their businesses. Resolved business owners technical issues with the software and assist them on how to use it. Upselling was part of our job too. Advise customers the best upgrade of their software based on their business.

Tech stack

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