Open to opportunities

Jenaye Kirksey

@jenayekirksey

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Detail-oriented criminal justice professional focused on evidence handling, compliance, and public safety outcomes.

United States

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What I'm looking for

I’m looking for opportunities in law enforcement, corrections, investigations, homeland security, or public safety—where I can apply strong report writing, evidence handling, compliance, and interviewing skills to support safe, mission-driven outcomes.

I’m a dedicated, detail-oriented Criminal Justice professional with a Bachelor of Applied Science in Technical Management and I’m currently pursuing advanced studies in Criminal Justice. I bring a strong foundation in communication, documentation, problem-solving, compliance, and public service, with a clear commitment to public safety and ethical decision-making.

In my role as a Technical Associate at Alorica, I investigated and resolved concerns while maintaining professionalism and strict adherence to company policies. I collected, documented, and maintained accurate records of customer interactions and service activities, trained and mentored new employees, and supported fast-paced work that required accuracy, confidentiality, and compliance with organizational standards.

Experience

Work history, roles, and key accomplishments

Technical Associate

Alorica

Jun 2015 - Oct 2019 (4 years 4 months)

Investigated and resolved customer concerns while maintaining professionalism and strict adherence to company policies. Collected, documented, and maintained accurate records of customer interactions and service activity, and trained new employees on operational procedures and customer service best practices.

Report Writing Records Management Policy Compliance Conflict Resolution Problem Solving Confidentiality Microsoft Office