Jena Pantano

• Manage the customer experience from initial inquiry through recommendations, scheduling, service delivery, order fulfillment, and follow-up.
• Gather customer needs and translate them into individualized dog-training plans and customized BioThane products.
• Provide private lessons and day-training services, explain unfamiliar techniques clearly, evaluate progress, and adapt training plans based

• Coach groups of 1–20 members, explaining unfamiliar movements, demonstrating proper technique, and adapting instruction for different experience levels and abilities.
• Prepare class plans, organize instructional progressions, and communicate complex fitness concepts in a clear and practical way.
• Assess individual needs, provide personalized feedback, track progress, and help members work towa

• Completed 500+ hours of immersive, project-based training in full-stack software development, databases, APIs, testing, version control, and application design.
• Analyzed project requirements, planned user workflows and data structures, and translated specifications into functional applications.
• Built, tested, and debugged full-stack projects using technologies including JavaScript, React, No

• Designed, constructed, and frosted cakes to meet store demands and customer orders.
• Skillfully decorated cakes, cupcakes, and royal icing cookies, ensuring high-quality presentation.
• Collaborated within a team of cake decorators and bakers to deliver visually stunning designs to customers.
• Recognized as Employee of the Month for June 2023, praised for effectively managing increased order v

Mountain Strength has a new owner and is now called Turbo CrossFit

Worked as Coach at Mountain Strength Fitness.

• Crafted and assembled an array of pastries for the bakery, employing diverse techniques such as spraying frozen desserts with colored cocoa butter for a luxurious velvet appearance, glazing, and crafting chocolate and cookie decorations.
• Demonstrated proficiency in baking and pastry arts, ensuring the high quality and visual appeal of all products.
• Employed advanced pastry skills to create v

• Guided and instructed students in mastering fundamental pastry skills, fostering their culinary growth and development.
• Contributed to the smooth operation of classes by facilitating organization and ensuring a conducive learning environment.
• Supported kitchen logistics by assisting in both setup and cleanup activities, maintaining a tidy and efficient workspace.

• Initiated front-end customer service operations, maintaining cleanliness, organization, and full stock levels at the bakery's front end.
• Demonstrated versatility by serving as both a baker and pastry decorator, ensuring consistent quality and presentation across all products.

• Provided compassionate care for a 7-year-old girl diagnosed with ADHD, OCD, a tic disorder, and a mood disorder.
• Facilitated her daily routine by picking her up from school, escorting her to various activities, preparing meals, and assisting with bedtime preparations.
• Implemented structured routines and collaborated with her to develop coping strategies for managing her disabilities and over

• Participated in a Strength and Conditioning Coaching Internship affiliated with Boston University at Athletic Evolution.
• Instructed groups of children spanning elementary school to college age, providing tailored guidance in strength and conditioning.
• Executed daily and weekly cleaning duties to ensure a hygienic and organized training environment.
• Contributed to the development of young a

Worked as Intern at Mountain Strength Fitness.

• Engaged customers with a positive demeanor while serving as both Server and Hostess at The Waterfield Kitchen, a restaurant formerly owned by Serenitee Restaurant Group.
• Handled various responsibilities as a hostess, including organizing reservations, assisting customers to their tables, managing takeout orders, bussing tables, and addressing any complaints or issues.
• Transitioned seamlessly

Worked as Employee at Bonefish Grill.

Worked as Bartender at Pearl Street Station Restaurant.

Worked as Lifeguard at Winchester Swim and Tennis Club.

Pursuing a Master of Science in Software Development at Boston University, focusing on software design, databases, testing, full-stack development, and user-centered problem-solving.