Open to opportunities

jemmimah mulwa

@jemmimahmulwa

Message

Highly organized Administrative Virtual Assistant with 5 years of experience.

Kenya

Message

What I'm looking for

I am seeking a role that values proactive support and offers opportunities for growth in a collaborative environment.

As a highly organized and proactive Administrative Virtual Assistant, I bring over five years of experience supporting executive teams and managing client communications. My proven track record in email marketing, project coordination, and CRM management has enabled me to optimize workflow systems effectively. I excel in utilizing various platforms such as Slack, Trello, Google Workspace, and Notion to drive productivity and enhance client relationships.

Throughout my career, I have demonstrated excellent communication and problem-solving skills, focusing on delivering administrative excellence in remote environments. My experience includes managing executive email inboxes, scheduling meetings, and providing ongoing administrative support. I take pride in my ability to streamline team communication and ensure smooth workflows, which has been instrumental in my roles at Performance Golf Club and The Digital Hub.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Performance Golf Club

May 2024 - Present (1 year 1 month)

Verified and updated client information across CRM systems. Managed executive email inboxes, flagged high-priority messages, and responded professionally. Streamlined team communication using Slack, Google Workspace, and other collaboration tools.

CRM Google Calendar Slack Google Workspace Administrative Support Report Preparation Documentation Management

Administrative Virtual Assistant

The Digital Hub

Jan 2022 - Present (3 years 5 months)

Provided executive support for senior management, including inbox triage, calendar coordination, and meeting preparation. Maintained and organized shared drives, client folders, and internal documentation systems. Handled customer queries via email and live chat, resolving issues efficiently.

Documentation Management Customer Service Data Entry Zoom Google Meet

Email Management Specialist

Creative Solutions Inc

Feb 2019 - Present (6 years 4 months)

Managed executive and marketing inboxes with a focus on filtering, prioritizing, and responding to critical communications. Collaborated with the digital team to execute targeted email campaigns and customer outreach. Improved response rates by personalizing outreach templates and maintaining consistent follow-ups.

Marketing Campaigns Canva Communication Prioritization Digital Marketing

Education

Degrees, certifications, and relevant coursework

University of Delaware

MSc, Bioinformatics Data Science

Currently pursuing a Master of Science in Bioinformatics Data Science. This program focuses on the intersection of biology, computer science, and data analysis.

ALX AFRICA

Certificate, Virtual Assistant

Completed a Virtual Assistant program, gaining skills in administrative support, client communication, and workflow optimization. This training enhanced proficiency in various virtual office tools and platforms.

Jaramogi Oginga Odinga University

BA in Education Science, Education Science

Studied Education Science, focusing on pedagogical theories and practical teaching methodologies. Gained a comprehensive understanding of educational principles and their application.