JEMIMAH WANJOHI
@jemimahwanjohi
Customer success professional in hospitality and online tutoring, building customer rapport through tailored recommendations and responsive support.
KenyaWhat I'm looking for
At PK Events & Protocol Team, I welcome and assist guests at corporate and state events, respond to inquiries, and help resolve issues. I also support VIPs and dignitaries while coordinating registration, seating, and guest flow with event teams.
At Camellia Gardens, I built rapport through attentive service, identified customer preferences, and recommended suitable products. My work at Caffe Divino Citywalk and Chegg strengthened my experience serving international customers and supporting students through clear online communication.
Experience
Work history, roles, and key accomplishments
Events Usher
PK Events & Protocol Team
Dec 2025 - Present (11 months)
Welcome and assist guests at corporate and state events, providing professional front-line support. Respond to guest inquiries and help resolve issues promptly to maintain a positive experience.
Bartender / Mixologist
Camellia Gardens
Jan 2024 - Jan 2025 (1 year)
Built rapport with customers through friendly, attentive service and personalized recommendations. Identified customer preferences, promoted suitable products and supported upselling.
Barista
Caffe Divino Citywalk
Oct 2023 - Sep 2024 (11 months)
Served an international customer base, strengthening cross-cultural communication and service skills. Managed customer requests in a fast-paced setting while maintaining professionalism and accuracy.
Provided academic guidance and support to students through an online platform. Explained complex ideas clearly in writing and adapted communication to different learning needs.
Education
Degrees, certifications, and relevant coursework
Masinde Muliro University of Science and Technology
Diploma, Water Technology
Diploma in Water Technology from Masinde Muliro University of Science and Technology, completed in 2021.
ProServe Training Institute
Mixologist and Bartender Training, Mixology and Bartending
Completed mixologist and bartender training at ProServe Training Institute.
Trained Barista
Barista Training, Barista
Completed barista training.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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