Open to opportunities

jemimah kamathi

@jemimahkamathi

Message

Experienced AML Analyst with a strong background in customer support.

Kenya

Message

What I'm looking for

I am looking for a role that values integrity and offers opportunities for growth in fraud prevention and customer support.

Throughout my career, I have developed a proven track record of effectively identifying potential frauds, investigating risks, and monitoring recurring fraud patterns. With a keen eye for detail and a proactive approach to mitigating financial risks, I am committed to maintaining the integrity of financial transactions and contributing to the overall security and success of organizations.

During my tenure as an Anti-Money Laundering Analyst at Sendwave, I conducted comprehensive reviews of accounts, diligently reported new fraud patterns, and handled escalated cases for all fraudulent and risky accounts. My analytical mindset and problem-solving abilities enable me to quickly respond to high-risk situations and identify changing fraud trends. I excel in collaborative environments and am well-versed in Risk Management Procedures and Tools.

In addition to my expertise in Anti-Money Laundering, I have excelled in customer service roles, consistently delivering outstanding support and satisfaction. My commitment to exceptional service has enhanced the company's reputation and maintained customer loyalty, achieving high satisfaction ratings through proactive resolutions of customer issues.

Experience

Work history, roles, and key accomplishments

Anti-Money Laundering Analyst

Sendwave

Jan 2020 - Jul 2023 (3 years 6 months)

Played a crucial role as an Anti-Money Laundering Analyst in ensuring the integrity and security of financial transactions. Conducted in-depth reviews of accounts, scrutinizing financial activities to investigate potential frauds and assess associated risks. Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

Fraud Detection Risk Assessment KYC Compliance Financial Transactions Review Data Analysis Customer Support Anti Money Laundering Regulatory Requirements Internal Controls

Customer Support Agent

Influx

Mar 2017 - Dec 2019 (2 years 9 months)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer emails with up to 100 customers helped per work shift. Resolved 100% customer complaints while at the same time getting extremely good ratings.