jemimah kamathi
@jemimahkamathi
Experienced AML Analyst with a strong background in customer support.
What I'm looking for
Throughout my career, I have developed a proven track record of effectively identifying potential frauds, investigating risks, and monitoring recurring fraud patterns. With a keen eye for detail and a proactive approach to mitigating financial risks, I am committed to maintaining the integrity of financial transactions and contributing to the overall security and success of organizations.
During my tenure as an Anti-Money Laundering Analyst at Sendwave, I conducted comprehensive reviews of accounts, diligently reported new fraud patterns, and handled escalated cases for all fraudulent and risky accounts. My analytical mindset and problem-solving abilities enable me to quickly respond to high-risk situations and identify changing fraud trends. I excel in collaborative environments and am well-versed in Risk Management Procedures and Tools.
In addition to my expertise in Anti-Money Laundering, I have excelled in customer service roles, consistently delivering outstanding support and satisfaction. My commitment to exceptional service has enhanced the company's reputation and maintained customer loyalty, achieving high satisfaction ratings through proactive resolutions of customer issues.
Experience
Work history, roles, and key accomplishments
Anti-Money Laundering Analyst
Sendwave
Jan 2020 - Jul 2023 (3 years 6 months)
Played a crucial role as an Anti-Money Laundering Analyst in ensuring the integrity and security of financial transactions. Conducted in-depth reviews of accounts, scrutinizing financial activities to investigate potential frauds and assess associated risks. Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Customer Support Agent
Influx
Mar 2017 - Dec 2019 (2 years 9 months)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer emails with up to 100 customers helped per work shift. Resolved 100% customer complaints while at the same time getting extremely good ratings.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Statistics
Focused on the changing narrative in the Data Science world and programming.
Pangani Girls High School
High school diploma, General Studies
Completed coursework in Mathematics, English, Swahili, Biology, Physics, Chemistry, Christian Religious Studies, and Home Science.
Green Cottage Academy
Kenya Certificate of Primary Education, Primary Education
Completed coursework in English, Swahili, Mathematics, Social Studies, Science, and Christian Religious Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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