At TalkRemit / Dahabshiil, I conduct CDD and EDD reviews using Jumio, Onfido, and ComplyAdvantage, alongside daily transaction and customer monitoring. I also prepare and support SAR filings and carry out sanctions, PEP, and adverse media reviews.
I recommended adjustments to monitoring rules and thresholds, including velocity abuse triggers and card geographic mismatch analysis. Enhanced monitoring and strengthened risk controls reduced fraudulent transaction attempts by 20%.
At Sendwave (International Remittance), I handled chargebacks from dispute investigation through evidence preparation and settlement processing under card network rules. I also reviewed customer files, investigated fraud alerts, and suggested monitoring changes to address false-positive patterns.
Earlier, I identified and escalated potential AML/KYC red flags at Kenya Commercial Bank (KCB), applying on-the-job knowledge of POCAMLA. At Suntra Investment Bank, I opened customer accounts, maintained records, resolved complaints, and prepared customer service reports.
