At Netdata Innovation Center, I support and optimize Palo Alto firewalls and Panorama environments for enterprise clients, serving as a direct point of contact for client-facing operations.
I've managed incident resolution across web browsing, VPN, threat prevention, and routing, while monitoring infrastructure through PRTG and handling tickets from intake through escalation and follow-up. I plan changes, upgrades, and maintenance to protect availability, synchronization, and policy compliance across managed firewall fleets.
I also deliver Palo Alto and Panorama administration training for clients and internal teams, and bring Palo Alto Networks, AWS, and Azure certifications to managed security services work.
