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Jelena User

@jelenauser1

Project Coordinator and Data Entry Specialist focused on accurate data, smooth approvals, and reliable customer support.

Bosnia and Herzegovina

Message

What I'm looking for

I’m looking for a role where I can combine precise data handling with project coordination—tracking timelines, resolving issues quickly, and collaborating with technical teams—so deliverables ship smoothly and customers feel supported.

I’m a Project Coordinator and Data Entry Specialist supporting end-to-end project progress with a strong focus on accuracy, scheduling, and approvals. I’ve coordinated planning and execution for solar panel installation, performed root-cause analysis, and optimized processes to keep work moving efficiently.

At NCR, I advanced from Customer Support Representative to Senior Level 2, where I trained new hires, collaborated with higher-level agents on complex recurring issues, and managed communication during global software outages. I also supported hardware replacement strategies and guided technical readiness (DNS setup), while investigating settlement discrepancies and resolving payment and transaction issues—including offline transaction handling that saved at least $1M for clients.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator & Data Entry

Current

JobEngineAIINC

Jul 2025 - Present (1 year)

Coordinating and tracking solar panel installation and project phases, including client coordination and permit application follow-up. Supporting with hardware troubleshooting, root-cause analysis, and maintaining accurate project data and jurisdictional requirements.

Project Coordination Data Entry Solar Panel Installation Support Project Planning Project Scheduling Client Management Root Cause Analysis hardware troubleshooting AHJ Research Salesforce Slack Microsoft Teams Genesys Excel Asana

Senior Level 2 Customer Support Rep

NCR

May 2022 - Jul 2025 (3 years 2 months)

Provided advanced customer support (Level 2), resolved recurring franchise-wide issues with Level 2/Level 3, and managed client and internal communication during global software outages. Coordinated hardware replacements, supported store installations (including DNS readiness), and investigated settlement discrepancies involving missing bank deposits.

Customer Support Client Communication Hardware Replacement Coordination DNS Setup Readiness Settlement Discrepancy Investigation Missing Bank Deposit Resolution Franchise Wide Issue Resolution Hardware Readiness Guidance

Customer Support Representative

NCR

Nov 2021 - May 2022 (6 months)

Investigated wired and wireless pinpad issues and supported failed transactions through root-cause analysis and store stop credit card payment process configuration. Processed offline transactions manually when needed and trained clients to manage and configure store backends independently.

Customer Support Pinpad Troubleshooting Root Cause Analysis Transaction Issue Investigation Training Clients