Jeff User
@jeffuser11
Project Manager at NAB who delivered an AI legal review tool, improving accuracy from below 50% to over 90%.
AustraliaWhat I'm looking for
At NAB, I delivered an automated legal document review tool, coordinating cross-functional workstreams to improve review accuracy from below 50% to over 90%. I also implemented Splunk dashboard and alerting, and Azure Virtual Desktop for secure external access to eDiscovery.
At Ashurst – Ashurst Advance, I led AI use-case pilots and testing, including validating Harvey against legal documents. I also designed an automated scoping document solution and developed an internal project management toolkit.
My background includes risk oversight, assurance and process improvement across financial and legal organisations. Outside work, I designed a Claude Code job-search automation and built a home-deposit tracker app on Base44.
Experience
Work history, roles, and key accomplishments
Project Specialist
Ashurst
Jan 2026 - May 2026 (4 months)
Led legal projects and supported PM practices across multiple practice groups. Led AI capability team to pilot and test 3+ use cases and led testing workstream for AI tool validation.
Led small to medium-sized projects in line with strategic business objectives. Led requirements gathering, coordinated AI governance approvals, and facilitated cross-functional teams.
Consultant, Advice QA
MLC (NAB)
Dec 2019 - Sep 2022 (2 years 9 months)
Provided risk oversight in a large-scale remediation program across key controls. Developed assurance test plan and methodology for program workstreams.
Consulted for two large Australian financial organisations, implementing migration of process maps from MS Visio to Signavio.
Quality Assurance and Improvement Specialist
StatePlus
Mar 2018 - Sep 2018 (6 months)
Specialist in quality assurance and improvement for a service fee remediation program.
Conducted investigations for a service fee remediation program.
Performed service review analysis for a remediation program.
Equity Associate
CommSec
Nov 2014 - Jul 2016 (1 year 8 months)
Worked as an equity associate at Commonwealth Bank's share trading arm.
Education
Degrees, certifications, and relevant coursework
Google AI Professional, Artificial Intelligence
2026 - 2026
Completed the Google AI Professional certification in 2026.
Project Management Institute
Certified Associate in Project Management (CAPM), Project Management
2024 - 2024
Earned the Certified Associate in Project Management (CAPM) certification in 2024.
FINSIA
Professional Banking Fundamentals, Banking
2022 - 2022
Completed the Professional Banking Fundamentals certification in 2022.
University of Technology Sydney
Bachelor of Business, Management
Bachelor of Business in Management from the University of Technology Sydney, completed in 2014.
TAFE NSW
Certificate II in Hospitality (Operations), Hospitality
Certificate II in Hospitality (Operations) from TAFE NSW, completed in 2008.
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Social media
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