Jeevan Bahadur
@jeevanbahadur
I troubleshoot REST API integrations and resolve customer technical support issues.
IndiaWhat I'm looking for
I've supported API integrations at Tech Mahindra and UPS Supply Chain Solutions, helping clients understand documentation, validate requests, and resolve authentication, timeout, invalid-response, and server-side issues.
I test REST APIs with Postman, analyze logs, monitor API performance, and coordinate with development and engineering teams to investigate integration defects. I also create API documentation and FAQs that help clients implement shipping and logistics integrations correctly.
At UPS, I supported UPS.com and UPS WorldShip users with installation, configuration, login, shipment, label-generation, and automated tracking concerns. I was promoted within one year for performance, customer satisfaction, and technical expertise.
I'm comfortable supporting customers through tickets, email, phone, and chat while maintaining clear follow-up, detailed case records, and SLA-driven resolution.
Experience
Work history, roles, and key accomplishments
Provide technical support for API integration issues, troubleshoot authentication errors, timeouts, invalid responses, and server errors, and test APIs using Postman. Coordinate with development teams to resolve integration defects and maintain clear communication with clients.
Education
Degrees, certifications, and relevant coursework
Jeevan hasn't added their education
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