Thomas Ruchaud
@thomasruchaud
I resolve enterprise IT incidents for healthcare and end users.
United StatesWhat I'm looking for
At Lee Health, I resolve hardware, software, networking, authentication, and Microsoft 365 incidents for clinicians and administrative staff in a fast-paced healthcare environment. I deploy and configure Windows workstations and endpoint devices while maintaining accurate ServiceNow documentation and SLA compliance.
Previously at Nintendo of America, I supported user accounts, access troubleshooting, secure software configuration, and connectivity issues. I escalated incidents to Tier 3 teams with detailed diagnostics, contributed to root-cause analysis, and consistently maintained strong KPIs in an SLA-driven environment.
I'm building my Microsoft infrastructure knowledge through Azure labs covering Entra ID, RBAC, virtual machines, networking, Azure Monitor, and foundational PowerShell automation.
Experience
Work history, roles, and key accomplishments
IT Help Desk Technician
Lee Health
Apr 2026 - Present (4 months)
Resolve hardware, software, networking, authentication, and Microsoft 365 incidents for clinicians and administrative staff in a healthcare environment. Troubleshoot Active Directory account issues, password resets, user provisioning, permissions, MFA, VPN connectivity, and email access.
Education
Degrees, certifications, and relevant coursework
Bachelor's degree in Game Design
Bachelor's degree, Game Design
Bachelor's degree in Game Design.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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