Je’Anna Boykin

Train customer service representatives on Medicare and Marketplace plans, ensuring compliance with federal guidelines. Deliver orientation and ongoing education to staff on updated regulations and program changes.

Performed precision inspections and maintained reporting accuracy to meet compliance and performance standards. Focused on quality control through careful verification and accurate documentation.

Assisted with system installation and safety inspections while strengthening compliance awareness. Applied transferable safety and compliance practices across work environments.

Verified fraud applications by analyzing data trends to reduce risk. Applied compliance-focused monitoring skills aligned with incident investigation and control processes.

Monitored patient health, vital signs, and medication compliance to support safe care delivery. Coordinated with healthcare providers to improve patient safety and outcomes.

Administered therapy services and documented treatment progress in collaboration with clinical teams. Worked with families through education to reinforce skills supporting long-term care improvements.

Analyzed risk factors and implemented compliance-driven solutions to ensure adherence to regulatory standards. Delivered compliance-focused problem-solving to support safe, standards-based outcomes.

Educated employees on healthcare benefits and compliance requirements. Led new hire orientations to ensure policy adherence and consistent understanding of program expectations.

Oversaw projects with a focus on compliance, problem-solving, and employee support. Delivered presentations and data reports for leadership review to support decision-making.

Earned a Master of Health Administration (MHA) from the University of Phoenix.

Earned a Bachelor of Science in Education (Health Promotion) from the University of Cincinnati.