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Jean Luc Dukundane

@jeanlucdukundane

Bilingual customer support representative at Alorica, resolving customer concerns across inbound and outbound channels.

At Alorica, I deliver bilingual customer support through high-volume inbound and outbound channels. I document interactions in real time, resolve customer concerns, and work to meet productivity, quality, and call-handling targets.

Previously, I supported customers at U NET Solutions Inc. with internet, phone, TV, and mobility issues, including equipment setup and troubleshooting. At SinglePoint, I assisted with billing, account management, and service concerns while recording interactions in CRM platforms.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support Representative

Current

Alorica

May 2023 - Present (3 years 4 months)

Deliver bilingual customer support through high-volume inbound and outbound communication channels. Adhere to established workflows, procedures, and compliance requirements while maintaining service excellence.

Bilingual Customer Support Inbound Communication Outbound Communications Documentation CRM Systems Problem Solving Remote Work

Bilingual Technical Support & Customer Service Specialist

U NET Solutions Inc.

Feb 2020 - Apr 2023 (3 years 2 months)

Diagnosed and resolved issues across internet, phone, TV, and mobility services. Provided prompt, professional customer support via phone and email.

Technical Support Customer Service Troubleshooting Ticketing Systems equipment setup Documentation Escalation Management Collaboration

Bilingual Customer Service Representative

SinglePoint

Jan 2018 - Nov 2020 (2 years 10 months)

Assisted customers with billing inquiries, account management, and service-related concerns. Delivered professional customer support while maintaining a positive and customer-focused approach.

Bilingual Customer Service Billing Inquiries Account Management CRM Systems Communication Skills problem resolution Collaboration