jean françois ngan tjen

I've provided bilingual French-English virtual assistance and customer support for Translayte, Spartan Health UK, Pxier Software, GlobalEmpire Corporation, and remote clients worldwide. I coordinate executive schedules, travel, meetings, presentations, reports, and customer communications across email, chat, phone, and ticketing channels.

My work combines administrative support with multilingual customer service, translation, CRM management, social media engagement, research, data entry, and order verification. At Pxier Software, I helped improve customer satisfaction scores by 30%, and at WALLBEDKING UK, streamlined operations that allowed senior staff to increase revenue by 25%.

I'm comfortable managing high volumes of customer inquiries, resolving billing and technical concerns, and using tools including Zendesk, Intercom, Trello, Asana, CRM software, and Microsoft Excel. I bring experience supporting international teams in remote, fast-paced environments.