Jazzmin McLeod
@jazzminmcleod
Experienced administrative professional and team leader with a decade of expertise.
What I'm looking for
I am an experienced administrative professional with over a decade of expertise in dispatch operations, wellness administration, and Medicare services. My career has been marked by a proven ability to manage teams effectively, streamline office operations, and deliver high-quality support across various departments. I pride myself on my skills in supervision, training, and customer service, which have been instrumental in my success.
In my current role as an Administrative Assistant in the Wellness Department at Earl C. Clements Job Corps, I provide essential administrative support, including scheduling, filing, and maintaining medical records. I act as a liaison between students and wellness staff, ensuring timely communication and services. Previously, I worked as a Dispatcher at Erving Cable Construction, where I coordinated field technicians and maintained communication between clients and management to ensure timely job completion.
My experience as a Supervisor and Trainer in Medicare Services has equipped me with the knowledge to develop training programs and ensure compliance and quality assurance. I am passionate about assisting beneficiaries with Medicare plan selection and issue resolution, and I strive to create a positive impact in every role I undertake.
Experience
Work history, roles, and key accomplishments
Administrative Assistant, Wellness Dept
Earl C. Clements Job Corps
Dec 2021 - Present (3 years 6 months)
Provided comprehensive administrative support to the wellness department, including scheduling, filing, and maintaining medical records. Managed daily office operations, encompassing data entry, document preparation, and coordination of health services, while serving as a key liaison between students and wellness staff.
Dispatcher
Erving Cable Construction
Mar 2015 - Dec 2021 (6 years 9 months)
Coordinated and scheduled field technicians for service calls and installations, ensuring efficient deployment. Maintained continuous communication among clients, technicians, and management to facilitate timely job completion and tracked work orders for billing and service quality assurance.
Supervisor, Trainer & Subject Matter Expert
Medicare Services
Jan 2010 - Dec 2015 (5 years 11 months)
Supervised a team of Medicare agents, ensuring strict compliance and high-quality service delivery. Developed and conducted comprehensive training programs for new agents, while acting as a subject matter expert for complex Medicare-related inquiries. Assisted beneficiaries with plan selection, enrollment, and issue resolution.
Education
Degrees, certifications, and relevant coursework
Union County High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma. The curriculum provided a foundational understanding across various subjects, preparing for post-secondary endeavors.
Henderson Community College
Coursework, General Studies
Attended Henderson Community College, completing coursework in General Studies. This included foundational studies across various academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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