JHJazmine Hernandez
@jazminehernandez
Bilingual customer service professional with extensive experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a strong background in assisting clients across various sectors. My experience as a Video Teller at Summit Credit Union has honed my skills in handling transactions, scheduling appointments, and providing exceptional service through video calls. I take pride in my ability to communicate effectively with customers, ensuring their needs are met promptly and efficiently.
Previously, I worked as a Customer Service Representative at Zimbrick European and SSM Dean Health Plan, where I developed my skills in managing customer inquiries, setting appointments, and verifying insurance coverage. My attention to detail and commitment to customer satisfaction have consistently resulted in positive feedback from clients. I am also bilingual, which allows me to connect with a broader range of customers and enhance their experience.
Experience
Work history, roles, and key accomplishments
Video Teller
Summit Credit Union
Oct 2024 - Present (9 months)
Answer video calls for members, assisting with transactions, creating cashier's checks, and processing loan/mortgage payments. Schedule appointments and handle cash deposits/withdrawals and check cashing for members.
Customer Service Representative
Zimbrick European
Jun 2022 - Mar 2024 (1 year 9 months)
Greeted customers, answered inquiries, and directed them to service advisors. Managed phone and in-person appointments, processed customer check-outs, and handled repair order scanning and filing.
Customer Service Representative
SSM Dean Health Plan
Aug 2020 - Apr 2022 (1 year 8 months)
Reviewed insurance policy terms to determine coverage and documented all call details in the system. Verified coverage for commercial policies and provided technical support for member account access.
Janitor
ABM Janitorial
Jun 2017 - Aug 2020 (3 years 2 months)
Cleaned and disinfected all surfaces, restrooms, and kitchen/break areas. Managed trash removal, received cleaning supplies, and restocked paper products.
Education
Degrees, certifications, and relevant coursework
Lafollette High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills. Graduated with a high school diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
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