Open to opportunities

Jay Sahu

@jaysahu

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Operations Executive specializing in customer support, documentation, and compliance.

India

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What I'm looking for

I want to work with an organization where I can develop new SeniorAssociate skills, contribute to achieving organizational goals, and grow professionally and personally.

I’m an Operations Executive with experience in operations and customer support, where I managed documentation, customer coordination, CRM workflows, escalation handling, and process management to ensure operational efficiency and service excellence.

In my recent roles, I supported documentation handling and data verification using CRM tools, maintained accurate customer records, assisted in process management and reporting, and handled escalation management while meeting SLA timelines. I also bring recruitment coordination, candidate verification, and compliance/verification experience, with a focus on data validation and maintaining confidential records accurately.

Experience

Work history, roles, and key accomplishments

Operations Executive

iEnergizer

Feb 2023 - Oct 2024 (1 year 8 months)

Managed operations and customer support for Airtel Postpaid, coordinating documentation, CRM workflows, and escalation handling to maintain operational efficiency and service excellence.

Customer Support Operations Management Documentation Management Workflows Escalation Handling Process Management Service Excellence

Back Office Support & Consultant

Pratham Job Placement & Consultancy

Provided back-office recruitment support by coordinating candidate verification, documentation review, and compliance/background verification while maintaining accurate confidential records with attention to detail.

Recruitment coordination Documentation Review & Compliance Background Verification Data Validation CRM Tools Attention To Detail Confidentiality

Field & Event Manager

Rangkhoj Parishad NGO

Coordinated field activities and events for the NGO, supporting on-ground execution through strong communication, teamwork, and problem-solving.

Event Management Field Operations Communication Teamwork Problem Solving Scheduling Logistics Coordination Execution Support

Education

Degrees, certifications, and relevant coursework

Pandit Deendayal Upadhyay Govt. P.G. College, Sagar

Bachelor of Business Administration, Business Administration

2024 - 2026

Activities and societies: Documentation handling; data verification; CRM tools; maintaining accurate customer records.

Pursued a Bachelor of Business Administration at Pandit Deendayal Upadhyay Govt. P.G. College, Sagar (M.P.). Worked on documentation handling, data verification, and maintaining accurate customer records using CRM tools.

National Institute of Open Schooling

Senior Secondary (12th), Senior Secondary Education

2019 - 2021

Activities and societies: Process management; reporting; operational support; attention to detail.

Completed Senior Secondary (12th) via National Institute of Open Schooling. Assisted with process management, reporting, and operational support activities with strong attention to detail.