Jaydin Curl
@jaydincurl
I resolve high-volume IT issues across Windows, macOS, POS systems, and network peripherals.
United StatesWhat I'm looking for
At Global Payments Integrated, I troubleshoot hardware, software, and connectivity issues for a high-volume user base, maintaining a 90%+ resolution rate across 70 daily tickets. I support Windows and macOS systems, POS hardware, and peripheral equipment to maximize client uptime.
Through Curl Technical Services and Miracle Bowl, I've delivered help desk support, Windows 11 migrations, Active Directory and GPO administration, and end-user training. I focus on finding root causes, reducing downtime, and making technical workflows clear for non-technical users.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Global Payments Integrated
Jul 2022 - Present (4 years 2 months)
Support a high-volume user base by troubleshooting complex hardware, software, and connectivity issues. Manage Windows and macOS systems, POS hardware, and peripheral equipment, ensuring maximum uptime for clients.
Customer Service / Shift Manager
Miracle Bowl
Jan 2016 - Present (10 years 8 months)
Trained new staff on POS software and equipment usage, reducing onboarding time for new hires. Act as the first point of contact for technical troubleshooting, resolving software glitches and hardware connectivity issues for on-site staff.
Owner / Support Engineer
Curl Technical Services
Jan 2015 - Jan 2026 (11 years)
Provided end-to-end help desk support for healthcare providers, balancing technical precision with HIPAA-compliant data handling. Executed Windows 11 migrations and system-wide upgrades, resulting in 20% faster boot times or reduced errors.
Education
Degrees, certifications, and relevant coursework
Server Academy
Windows Administration Certificate, Windows Administration
Pursuing a Windows Administration Certificate, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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