Looking for a job

Jayanth P

@jayanthp

I resolve enterprise product issues and manage global learning operations, reporting, compliance, and ServiceNow workflows.

India

Message

What I'm looking for

I'm looking for a customer operations, technical support, or system administration role where I can resolve complex issues, improve workflows, maintain accurate operational data, and partner across teams supporting global users.

At Adobe, I administer Adobe Learning Manager for global users, managing courses, enrollments, catalogs, compliance tracking, and operational reporting.

I provide Tier-1 support through ServiceNow, validate learning data, and partner with L&D, HR Operations, and IT to improve workflows and document repeatable SOPs. I also support integrations involving Workday, Marketo, LinkedIn Learning, and Harvard Mentor Management.

Previously at LinkedIn, I resolved enterprise product issues, investigated root causes, and escalated confirmed defects to engineering teams. My background also includes product-support data analysis using AWS Cloud services, Python, and QGIS.

Experience

Work history, roles, and key accomplishments

Current

Adobe Learning Manager System Administrator

Current

Adobe Systems Pvt. Ltd.

Oct 2023 - Present (3 years)

Administered Adobe Learning Manager for global users, managing course setup, enrollments, and operational requests. Provided Tier-1 support through ServiceNow and generated reports on completion and compliance.

Adobe LMS ServiceNow Reporting Compliance Workday Marketo LinkedIn Learning Harvard Manage Mentor Process documentation

Product Support Specialist

Jul 2021 - Jun 2023 (1 year 11 months)

Provided enterprise-level customer and product support for LinkedIn flagship and premium products. Diagnosed technical issues, escalated defects, and coordinated with cross-functional stakeholders for resolution.

Customer Support Troubleshooting Escalation Management Cross functional Coordination Problem Solving

Data Analyst Intern

Azira

Analyzed product-support data to identify operational insights and support data-driven decision-making. Used AWS Cloud services, Python, and QGIS for analysis and visualization.

AWS Python QGIS Data Analysis Visualization