Open to opportunities

Javier Serra

@javierserra

Message

Experienced Site Leader and Senior Director in Customer Success.

Brazil

Message

What I'm looking for

I seek a leadership role where I can drive innovation and manage high-performance teams.

I am a seasoned professional with over 20 years of experience in leadership roles within the telecommunications and software industries. Currently serving as Site Leader and Senior Director at Cognyte, I manage multidisciplinary teams and drive customer success initiatives across various departments. My leadership has directly influenced the performance of over 70 individuals, fostering a high-performance culture in a cross-cultural environment.

Throughout my career, I have successfully overseen project and service delivery with revenues exceeding $20 million annually. My strategic management of budgets and resources has consistently met quarterly targets, ensuring operational excellence. With an MBA in Financial Management, I bring a strong financial acumen to my roles, enabling me to align project objectives with organizational goals effectively.

My journey began with a Bachelor's Degree in Electrical Engineering, and I have since developed a robust skill set in project management, software development, and team leadership. I am passionate about leveraging innovative technologies and contributing to the growth of organizations through effective people management and operational strategies.

Experience

Work history, roles, and key accomplishments

Current

Site Leader / Senior Director & Customer Success

Current

Cognyte

Jan 2022 - Present (3 years 5 months)

Managed multidisciplinary and high-performance teams in a cross-cultural context, directly and indirectly leading over 70 people. Coordinated common objectives across various company departments including Product, Research and Development, Projects, Support, HR, Legal, Finance, and Administrative.

Team Leadership Cross Functional Team Management Strategic Planning Budget Management HR Management Legal Compliance Financial Management Administration

Statutory Director & Operations Director

Cognyte / Verint

Jan 2011 - Dec 2022 (11 years 11 months)

Responsible for project and service delivery with associated revenue exceeding 20 million dollars annually, directly managing an annual budget of 4 million dollars. Managed common objectives and achieved quarterly goals with company departments such as Product and Development, Projects, and Support.

Project Delivery Service Delivery Revenue Management Budget Management Quarterly Goal Achievement Product Development Project Management Customer Support

Operations Director

Suntech / Verint Group

Jan 2008 - Dec 2011 (3 years 11 months)

Managed operational departments including Project Management, Software Development, Support and Maintenance, Quality Assurance, Product, and Innovation. Ensured project deliveries and associated payments met quarterly targets.

Operations Management Project Management Software Development Quality Assurance Product Management Innovation Management

Project and Product Manager

Suntech / Verint Group

Jan 2004 - Dec 2008 (4 years 11 months)

Managed projects and products with an allocated team, overseeing Project Managers, Software Development, Support and Maintenance, Quality Assurance, and Product. Focused on efficient project execution and product lifecycle management.

Project Management Product Management Software Development Lifecycle Quality Assurance Team Leadership Product Lifecycle Management

Systems Manager

Claro Telecommunications

Mar 1999 - Dec 2004 (5 years 9 months)

Managed Billing Mediation and Provisioning areas, responsible for maintenance and new developments. Oversaw mediation for regional Telecom operators including Americel, Telet, Tess, Atl, BCP, BSE, and new GSM operations.

Systems Management Billing Mediation Provision Maintenance New Development

Hardware Engineer

Digitro Technology

Feb 1996 - Mar 1999 (3 years 1 month)

Worked in hardware development, hardware specification, and basic software programming in assembly and C. Integrated hardware with software for telecommunications equipment such as PBX and telephony systems.

Hardware Development Assembly Programming C++ Programming Software Integration Telecommunications

Scientific Initiation Scholarship CNPq

Federal University of Santa Catarina (UFSC)

Jan 1996 - Jan 1996 (0 months)

Conducted research and development at the Electronic Instrumentation Laboratory. Focused on signal processing and developed a telecom radio station simulator for FM/AM using C++.

research and development Signal Processing C++ Programming Telecommunications Simulation FM AM Radio

Education

Degrees, certifications, and relevant coursework

Federal University of Santa Catarina (UFSC)

Bachelor's Degree, Electrical Engineering

Studied Electrical Engineering at the Federal University of Santa Catarina. Gained foundational knowledge in electrical systems and engineering principles.

Getúlio Vargas Foundation (FGV)

MBA, Financial Management / Costs and Results

Completed an MBA in Financial Management with a focus on Costs and Results. Developed expertise in financial analysis, cost control, and performance measurement.

Saint Giles School

Intensive English, English Language

Participated in an intensive English language program to enhance fluency and communication skills. Focused on advanced grammar, vocabulary, and conversational practice.