At Gray Reed, I support approximately 750 users across Dallas, Houston, and Waco, resolving 35–70 weekly tickets across Microsoft 365, Teams, VPN, MFA, endpoints, conference rooms, and legal technology. I contributed to the migration from Cisco/Webex to Microsoft Teams and restored critical international VPN access for a time-sensitive legal presentation.
I've also supported corporate users at The Beck Group and provided multi-site IT support for Dallas ISD campuses. My background includes Active Directory administration, onboarding, software deployment, classroom technology, and translating technical solutions clearly for non-technical users in English and Spanish.
