At MAXAPES SOLUTIONS / INDEPENDENT CONSULTING, I build Power BI and DOMO dashboards and workflow automations for clients including El Paisa Cargo, Plan Up Agency, Infinite Learning Center, and Caminos1524. For Infinite Learning Center and Caminos1524, I developed reporting cockpits that cut weekly reporting time by 85%.
At CONCENTRIX CORP., I designed regional Power BI data models across 6+ LATAM sites and created executive dashboards tracking SLA compliance, productivity, and attrition risk. I also programmed Power Automate and Python workflows that deployed 29,600+ automated touchpoints and reclaimed 970+ hours per year.
Earlier, at WEBHELP / SITEL / CONCENTRIX, I developed operational QA, agent productivity, and SLA dashboards, using SQL to investigate bottlenecks across 500+ agents. I’m Google Certified as a Data Analyst and DOMO Certified as a Business Analyst, and I work in English and Spanish.
