At Grupo Unicomer, I lead regional UX and process initiatives that support operations across 21 countries in Latin America and the Caribbean. I turn business needs and S&OP logistics requirements into structured digital operating models and standardized user flows.
At Banco Davivienda, I led seven RPA projects with development teams and helped develop conversational interfaces, OCR tools, and image-based data validation. I also managed Agile project practices, serving as Scrum Master on some projects and Product Owner on others.
As a Financial Analyst at Banco Davivienda, I led more than 30 digital workflow redesign initiatives to reduce customer wait times and improve employee usability. I built dynamic Data Studio dashboards to visualize key metrics and process costs.
Earlier, as a Process Analyst at Banco Davivienda, I designed digital approval workflows in AODocs for more than 30 business processes, transforming manual workloads into digital ones. My work has focused on making processes more usable and supporting their improvement with analysis and user feedback.
