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Javairia Aamir

@javairiaaamir

Telecommunication Engineer at Meezan Bank Ltd who improved T24 app support through clearer documentation and faster incident handling.

Pakistan

Message

At Meezan Bank Ltd, I supported T24 applications by documenting common issues and creating knowledge base articles. I prioritized urgent requests and helped resolve incidents promptly to support smooth branch operations.

At Real Solutions, I monitored network connectivity and cameras for Utility Stores Corporation and HBL North Region. I supported field teams with network installations and troubleshooting, and followed up on outages through restoration and root cause analysis.

Experience

Work history, roles, and key accomplishments

T24 APP SUPPORT ENGINEER

Meezan Bank Ltd

Jun 2024 - Jan 2025 (7 months)

Streamlined support processes by creating detailed documentation and knowledge base articles for common issues. Reduced response times by prioritizing urgent requests and escalating issues when necessary.

Smartdesk Application Support Incident Management Documentation Customer Service Ticketing

NOC ENGINEER

Real Solutions

Jul 2022 - May 2024 (1 year 10 months)

Monitored network and cameras for 1500+ utility stores across Pakistan and provided network support for IP camera installation and modem configuration. Managed network connectivity for 600 HBL branches in the north region, performing remote troubleshooting and root cause analysis.

Network Monitoring Performance Optimization Remote troubleshooting IP Cameras DSL Modem Dongle VMS Software InfiPlanner Software Smart PSS Documentation

CONTENT WRITER INTERN

SKYELECTRIC Pvt Ltd

Mar 2022 - May 2022 (2 months)

Created product installation manuals and customer education content. Developed engaging video scripts for promotional materials and enhanced content quality through thorough research.

Content Writing Research Video Scripts Documentation