Jatin Vishwakarma

Worked as Senior Customer Service Representative at TP.

Provide customer support to Booking.com customers through email and calls, handling booking-related queries, issues, and service requests. Communicate with customers professionally and empathetically to ensure a positive customer experience. Resolve customer concerns and escalations while following client policies, processes, and quality standards. Handle high-volume customer interactions while ma

Maintained a strong knowledge of Xfinity products, services, and promotions to provide accurate and up-to-date information to customers. Consistently met or exceeded key performance indicators (KPIs), including customer satisfaction scores, response time, and issue resolution time.

• Provided technical assistance to customers for troubleshooting software, hardware, and connectivity issues.
• Resolved technical queries on the first interaction, reducing the need for follow-ups.
• Delivered support via, Call, ensuring efficient customer engagement.
• Managed 60 daily calls, delivering prompt and effective solutions to customer queries.
• Solved complex technical issues for USA

Specialized in handling RBL credit card holder inquiries and resolving their queries promptly and efficiently. Managed inbound calls from customers, providing personalized assistance and guidance on various credit card-related issues.

• Assisted customers in placing orders, ensuring that all details are correct and processed
• Resolved customer complaints, working to find satisfactory solutions to any issues that arise.
• Helped customers troubleshoot problems with products or services, guiding them through
• potential solutions.
• Handled a high volume of incoming calls, ensuring that each customer feels valued and heard.

Maintain positive customer relationships. Gather customer feedback on dealership experience, ensuring satisfaction and addressing concerns. Manage customer queries and complaints promptly and effectively. Foster positive customer relationships and enhance overall satisfaction at Q conneqt Business Solutions Limited.

• Responded to customer queries related to products, services, and technical issues through phone support.
• Solved customer problems by identifying the root cause and providing effective solutions.
• Proactively gathered customer feedback to improve service delivery and enhance customer satisfaction.
• Assisted customers in placing, modifying, and tracking orders, ensuring timely delivery and acc