At VENTURA-TECH, I coordinate technical-team dispatch and scheduling to support service delivery and customer requirements. I keep customers updated on service matters, project progress, timelines, and next steps.
I also coordinate project activities and follow up on operational actions to help keep delivery on track. I support customer satisfaction initiatives and identify opportunities to improve service processes.
At TELKOM (OPENSERVE), I coordinated provisioning and fulfilment for residential and business services, including fixed-line, ADSL, fibre, ISDN, and VoIP. I managed customer orders and supported infrastructure planning and delivery scheduling.
I handled customer and service escalations by coordinating with internal departments, field teams, and carriers, while monitoring delivery risks and supporting SLA compliance. I also supported and coached provisioning coordinators and contributed to customer support strategies.
