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Jason Obienu

@jasonobienu

IT Support Specialist who supported SaaS rollouts at Maxim Healthcare and documented workflows across enterprise support environments.

United States

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What I'm looking for

I'm open to 100% remote, hybrid, or on-site positions, available for immediate placement, and flexible about shifts.

At Maxim Healthcare, I provided high-volume remote triage during corporate software and SaaS rollouts, resolving onboarding technical errors and documenting system changes and support requests.

Across roles at Amazon XL, Visiting Angels, and Easterseals Southern California, I supported devices, accounts, and digital record systems. I also authored step-by-step guides and maintained asset records and confidential documentation.

Experience

Work history, roles, and key accomplishments

Behavior Interventionist (ABA)

Easterseals Southern California

Apr 2024 - Nov 2025 (1 year 7 months)

Implemented 1:1 ABA interventions and behavioral therapy protocols, using analytical tracking to record and analyze behavioral metrics. Maintained confidential electronic health documentation and streamlined reporting workflows across multi-site teams.

Applied Behavior Analysis Behavioral Therapy Data Analysis Electronic Health Records Documentation Training

Warehouse IT & Hardware Support Specialist

Amazon XL

Aug 2022 - Jun 2023 (10 months)

Maintained, provisioned, and troubleshot network-connected mobile hardware and endpoint devices to ensure uninterrupted logistics operations. Managed IT asset inventory lifecycle and utilized SQL queries for equipment tracking.

hardware troubleshooting Asset Management SQL Documentation Network Support

Technical Care & Support Specialist

Visiting Angels

Dec 2021 - Jan 2023 (1 year 1 month)

Provided software application assistance and technical support to administrative teams and remote field staff navigating digital electronic health records. Logged technical issues and performed account credential updates.

Technical Support Electronic Health Records Account Management Troubleshooting

Systems Coordinator & Store Operations Lead

Papa John's

Jun 2022 - Dec 2022 (6 months)

Monitored store technology infrastructure uptime, addressing local networking errors, hardware diagnostics, and point-of-sale configuration changes. Managed administrative user account lifecycles and back-office access privileges.

Network Troubleshooting Hardware Diagnostics Point of Sale User Account Management

EHR Systems Support Specialist

Maxim Healthcare

Mar 2020 - Jun 2022 (2 years 3 months)

Facilitated smooth transitions during corporate software and SaaS platform rollouts, providing high-volume remote triage to resolve onboarding technical errors. Tracked and documented system logging adjustments and technical inquiries into centralized ticket management systems.

SaaS Remote Support Ticket Management Documentation Troubleshooting

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master of Science, Information Technology Management

Pursuing an accelerated BSIT-to-MSIT dual degree program in Information Technology Management, with a Master of Science expected in February 2027 and a Bachelor of Science in Information Technology in progress.