Open to opportunities

Jason G

@jasong

Message

I build and scale global service operations using data, AI, and high-performing delivery teams.

United States

Message

At Fortis Riders Acquisition Corporation, I led global service operations supporting 45 employees, 1,400+ vendor partners, and client engagements across 114 countries. I built delivery organizations in India and Reno, with those offices supporting approximately 52% of service volume.

I designed global SLA and KPI frameworks across email, calls, SMS, WhatsApp, and Signal, sustaining a 4.2-minute median first response time and 83.2% one-touch resolution. As volume grew 18%, I helped reduce combined incident rates by 18%, per-capita incidents by 36%, and near-miss rates by 47%.

I use AI and operational rigor to make service teams faster and more consistent, including Claude API, Alfred, and Google NotebookLM tools for scheduling, reporting, policy access, and onboarding. Earlier, I established Fortis's first India delivery center, managed a global affiliate network, and led banking teams at BB&T.

Experience

Work history, roles, and key accomplishments

Managing Director of International Operations

Fortis Riders Acquisition Corporation

Mar 2022 - Jul 2026 (4 years 4 months)

Owned end-to-end people strategy and global service operations across 45 employees, 1,400+ vendor partners, and 114 countries. Drove measurable service quality improvements, including an 18% reduction in combined incident rate and an 83% reduction in weekly scheduling workload through AI-enabled tooling.

Global Operations People Strategy AI Implementation Process Optimization Incident Reduction Financial Planning

Director of Operations

Fortis Riders Acquisition Corporation

Jun 2017 - Mar 2022 (4 years 9 months)

Established Fortis's first India-based delivery center in Gurugram and built the core US support operations team. Implemented systematic error rate monitoring and client intake workflows, reducing bottlenecks and improving response consistency.

Operations Management Team Building Process Improvement Compliance

Account Executive – Director of Affiliate Relations

Fortis Riders Acquisition Corporation

Apr 2015 - Jun 2017 (2 years 2 months)

Managed a global vendor network of 1,400+ partners across 114 countries, resolving service and billing issues and evaluating performance. Reinforced brand alignment with top-market vendors to improve service consistency.

Vendor Management Partner Relations Performance Evaluation