At Genesys, I enable enterprise customer experience and AI-driven interaction services, aligning support operations with business priorities alongside key IT functional leaders. I monitor support KPIs and work with employees and stakeholders to drive accountability and outcomes.
At MetLife, I led the team managing core components of its global Azure infrastructure, including subscriptions, policy, role management, DNS, ExpressRoute, and VNets. I also partnered with Cloud Security to define and implement controls compliant with established baseline security practices.
As Assistant Vice President – End User Technology at MetLife, I served as the “voice of the customer” and executive IT liaison to the Board, C-suite, and senior leadership. I consolidated technology offerings into one seamless user experience and delivered technology strategy and adoption.
Earlier at MetLife, I built a new global organization delivering 24x7 operational excellence across enterprise communications and collaboration. I grew global UCC adoption 436%, exceeded the 99.9% availability target, and delivered a $9M run-rate reduction through service optimizations.
