J Kaur

I’m a Strategic MBA candidate specializing in Digital Marketing and International Business, with hands-on experience in luxury operations that sharpened my customer experience (CX) instincts. I focus on cross-cultural communication, relationship management, and service quality—because I believe growth should feel seamless to the customer.

In have worked as Management Trainee role in Sales & Operations at alt.f Coworking, I strengthen performance by driving strategic lead generation, managing client relationships, and resolving operational bottlenecks quickly. I also maintain meticulous records of sales interactions and operational KPIs using CRM software to track performance and forecast growth.

Previously, as a Guest Relation Associate at The Oberoi Hotel & Resorts Gurgaon, I managed end-to-end CX and earned a 100% Excellence Rating in internal Quality Assurance audits, recognized for “Anticipatory Service” that supported the property’s #1 ranking on TripAdvisor. I handled high-pressure international delegations, reducing potential escalations by 30%, streamlined guest check-in/out workflows to cut wait times by 20%, and exceeded monthly ancillary revenue targets by 15% through upselling premium services.