Jarrett Andrews

Managed a team of school operations professionals overseeing logistics, family communications, purchasing, technology, and inventory to support scholar outcomes and daily school finance operations. Created and managed budgets, forecasts, reconciliations, and maintained strong partner relationships to ensure operational excellence.

Planned and led a technology roadmap and redesigned the "Contact the President" web form, and implemented routing rules that improved incoming email routing accuracy by over 80%. Recruited, vetted, hired and managed 70+ volunteers and introduced reporting tools to better reflect constituent sentiment.

Managed the mayoral correspondence unit handling 4,000+ letters, emails, faxes and packages weekly and led hiring, training, and supervision to meet emerging unit needs. Implemented new reporting tools, updated web forms including accessibility reviews, and managed vendor licensing and server coordination for the constituent database.

Redefined HR and human capital relationships to improve talent development and DEI initiatives, managed FOIA responses and ensured compliance with ethics and records guidelines. Developed unit policy, reporting methodologies, and served as liaison on threat assessments and privacy matters.

Researched and drafted mayoral correspondence, led the unit's shift from hard copy to digital processing, and managed the ChangeByUs_NYC Twitter account to support public engagement and cross-agency coordination. Oversaw records transition and program operations to improve responsiveness.

Bachelor of Arts in English and American Literature from New York University, focusing on literature and writing.