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@michelleprusayeva
Detail-oriented professional with expertise in operations management and communication.
United StatesI am a detail-oriented and highly organized professional with a proven track record in operations management and communications. My experience spans various roles, including Director of Communications at Sweat Football Club, where I spearheaded communication strategies that enhanced engagement and alignment among stakeholders. I thrive in fast-paced environments and am adept at fostering collaboration and open communication.
In my previous role as Operations Manager at AC Hotel by Marriott, I oversaw payroll processes and ensured exceptional guest services while actively engaging in team development. My ability to analyze communication metrics and implement effective strategies has contributed to improved operational efficiency and team performance. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.
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Work history, roles, and key accomplishments
Sweat Football Club
Jan 2021 - Present (4 years 10 months)
Spearheaded communication strategies to enhance engagement between coaches, parents, and club activities. Managed club updates, organized media events, and developed messaging strategies to convey the club's values. Oversaw social media accounts and analyzed communication metrics for improvement.
AC Hotel by Marriott New York Downtown
Jul 2019 - Mar 2020 (8 months)
Oversaw payroll for the front office team and engaged in guest services. Organized monthly meetings, processed month-end bank counts, and facilitated onboarding for new team members. Collaborated with cross-functional teams to optimize operational efficiency and revenue generation.
Courtyard by Marriott New York Downtown/World Trade Center
Apr 2018 - Jul 2019 (1 year 3 months)
Managed contracts and proposals for groups, facilitated the sales process for meeting rooms, and oversaw invoicing for group arrivals. Resolved guest issues and collaborated with the Accounting Manager to ensure compliance and efficient financial management.
Courtyard by Marriott New York Downtown/World Trade Center
Apr 2016 - Apr 2018 (2 years)
Managed guest check-ins and check-outs, handled phone inquiries, and processed cash transactions. Addressed guest issues with professionalism and implemented procedures to ensure guest satisfaction and loyalty.
Degrees, certifications, and relevant coursework
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