Open to opportunities

jaren maluyo

@jarenmaluyo

I support multi-location clinic and operations teams, ensuring accurate documentation, training, and reliable order and timekeeping workflows.

United States

Message

What I'm looking for

I’m looking for a role where I can support operations across multiple sites, keep high-accuracy documentation and orders, train teams, and improve safety and efficiency through proactive coordination and reporting.

I’m a Program Support Assistant supporting the Department of Veteran Affairs at Sepulveda Dental Clinic, where I maintain timesheet accuracy for 5 locations, validate by end of pay period, and coordinate credentialing for new and existing staff. I also review “open encounters,” coordinate monthly staff training, submit work orders to improve clinic safety and efficiency, and update clinic documentation using MS Word, Excel, and PowerPoint.

Before this, I built strong operations and compliance experience at Bank of the West and Preferred Bank, handling highly sensitive transactions, cash and vault balancing, and end-of-day systems troubleshooting. As an Operations Quality Control Specialist, I visited branches, reviewed safety/security procedures and documentation, delivered security training, completed monthly certifications, and supported audits—often stepping in as substitute Branch Operations Manager when needed.

Experience

Work history, roles, and key accomplishments

Current

Program Support Assistant

Current

Department of Veteran Affairs

Aug 2023 - Present (2 years 8 months)

Maintain accurate timesheets for 5 VA locations, validating entries by end of each pay period and coordinating supervisor-approved timesheet edits. Sponsor staff credentials, support open-encounter follow-ups, maintain clinic documentation/training materials, and manage 50–100+ monthly clinic orders and work orders for safety and efficiency.

Timesheets Clinical Documentation Work Orders MS Word MS Excel PowerPoint VisualAID Clinic Systems

Operations Quality Control Specialist

Preferred Bank

Nov 2022 - Jul 2023 (8 months)

Conduct monthly operations certifications across 10 physical and 3 digital bank branches, verifying safety/security procedures, documentation accuracy, and vault/teller cash box balances within established limits. Provide security training, complete branch certification documentation, and serve as substitute Branch Operations Manager when needed.

Branch Operations Certifications Documentation Review Security Training Audit Support Overages Shortages Investigation Substitute Branch Management

Senior Service Banker

Bank of the West

Jul 2015 - Sep 2022 (7 years 2 months)

Perform advanced branch transactions and highly sensitive cash operations, including end-of-day vault balancing and system/transaction error resolution while maintaining compliance and security procedures. Train team members on bank-wide systems and support customers with complex inquiries through branch operations and service.

& Compliance Customer Service Support Record keeping